*BestTop Exclusive* - IT Support Services Lead – Leading Investment Firm (posted on 04 APRIL 2016)

Company	Leading Investment Firm
Industry	Finance
Location	Singapore
Position Type	Permanent (Full time)
Post Date	04 April 2016
Closing Date	n.a

General Description

IT Support Services Lead; End User Computing and Infrastructure Support, 3 Month probation period, Successful candidate will be offered full-time position after performance review. Must have supported an Enterprise IT environment and worked in a professional organization supporting VIP users.  Banking / Financial Institution experience preferred.

Responsibilities

• Lead, take ownership and responsibility of all End User queries, requests, issues and problems 
• Deploy, upgrade, support and troubleshoot OS and any other authorised Desktop / Mobile applications
• Escalate issues / involve experts wherever required in order to resolve issues as quickly as possible
• Deploy, upgrade, support and troubleshoot computers, laptops, printers, iPhones, iPad, VOIP phone and any other authorised peripheral equipment
• Managing and configuration of Symantec Backup Exec globally
• Managing and configuring the Symantec antivirus globally
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
• Global installation, configuration and maintenance of server infrastructure including Messaging services, Domain Controller, GPO, Active Directory, DNS, DHCP, File Server, Print, SQL and Citrix
• Purchase, installation, configuration and support of all hosting related hardware
• Manage submission and tracking of Invoices and Purchase Orders
• Manage vendors who provide supporting services to Clermont Group
• Tracking hardware and software inventory
• Manage and maintain SAN storage globally.
• Configuration and maintenance of virtual infrastructure
• Provide user data and application recovery as and when required

Required Technology Experience

• Microsoft Exchange Server 2010, 2013
• Bloomberg / Reuters 
• Windows 7, Windows 8.1, Windows 10, Mac OS X 
• Cisco Call Manager / IP Phone7975 
• Windows Server 2008 and Windows Server 2012 (Including R2) 
• Microsoft Office 2010 / 2013, legacy finance applications 
• Apple iPhone / iPad 
• Enterprise Desktops, Servers and Storage (HP / IBM / Dell / Apple) 
• Cisco Switches 
• Fortigate Firewall 
• Forticlient VPN 
• Excellent command of English required (written and spoken)

Application

Send resume to: Contact@BestTopCareer.com

Subject Header:  Job Application: IT Support Service Lead

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